Privacy Policy
Diamond Years Adult Care Center (“Diamond Years,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, complete a form, or interact with our advertisements on Meta platforms such as Facebook and Instagram.
By using our website or providing your information, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, schedule a tour, complete a contact form, or submit a Meta Lead Form, we may collect:
- Full Name
- Phone Number
- Email Address
- Home Address (if voluntarily provided)
- Information about your loved one or care needs
- Preferred contact method
- Insurance information (when voluntarily provided)
- Any additional information you choose to share
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referral source
- Cookies and tracking technologies
How We Use Your Information
We use your information to:
- Respond to your inquiries
- Schedule tours and consultations
- Contact you regarding our adult day care services
- Verify insurance eligibility when requested
- Provide customer support
- Improve our website and services
- Send important updates regarding our programs
- Improve advertising performance
- Measure website traffic and user engagement
- Comply with legal obligations
Meta (Facebook & Instagram) Lead Ads
Diamond Years may advertise through Meta platforms, including Facebook and Instagram.
When you complete a Lead Form through one of our Meta advertisements, we may collect information such as:
- Name
- Phone Number
- Email Address
- City or Location
- Information about your interest in our services
This information is used solely to:
- Contact you regarding your inquiry
- Answer your questions
- Schedule a tour
- Provide information about our adult day care services
- Follow up regarding enrollment opportunities
We do not sell the personal information collected through Meta Lead Ads.
Information collected through Meta is also subject to Meta’s own Privacy Policy.
Marketing Communications
If you provide your contact information, we may contact you by:
- Phone calls
- SMS/Text Messages (where permitted)
- Follow-up regarding your inquiry
You may request that we stop contacting you at any time by contacting us directly.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure advertising performance
- Improve user experience
These technologies may include:
- Browser Cookies
- Google Analytics
- Meta Pixel
- Similar analytics and advertising tools
You can disable cookies through your browser settings, although some website features may not function properly.
Meta Pixel & Advertising Technologies
We may use the Meta Pixel or similar technologies to better understand how visitors interact with our website.
This helps us:
- Measure advertising effectiveness
- Improve user experience
- Deliver more relevant advertisements
- Understand website performance
Meta may collect certain information in accordance with its own privacy practices.
Sharing Your Information
We do not sell your personal information.
We may share information with:
- Service providers that help operate our business
- Insurance providers when requested by you
- Healthcare-related partners involved in providing requested services
- Government authorities if required by law
All third parties are expected to protect your information appropriately.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
While we strive to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for communications
- Request information about how your data is used
To exercise these rights, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites they visit.
Children’s Privacy
Our website is intended for adults seeking information about adult day care services.
We do not knowingly collect personal information from children under the age of 13.
Data Retention
We retain personal information only as long as necessary to:
- Respond to inquiries
- Provide requested services
- Meet legal obligations
- Maintain business records
- Resolve disputes
When information is no longer needed, it is securely deleted or destroyed where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated Effective Date.
We encourage you to review this policy regularly.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Diamond Years Adult Care Center
Phone: (929) 686-7000
Location: Haledon, New Jersey
Privacy Notice for Lead Forms
By submitting your information through our website or a Meta Lead Form, you consent to Diamond Years Adult Care Center contacting you by phone, email, or text message regarding your inquiry, services, tours, enrollment opportunities, and related information. Message and data rates may apply. You may opt out of communications at any time.